Who can use teleconsultation?
How much is the delivery charge?
The delivery charges are as follow:
If you have booked a night-time teleconsultation but do not need your medication delivered urgently, you may inform your doctor during your session that you would like to have your medication delivered the next morning instead, to avoid the night-time delivery surcharge.
How can I book a teleconsultation?
Who are the doctors on Raffles Connect?
What are the charges for a teleconsultation?
Teleconsultation (video consultation) via our Raffles Connect app starts from $22 for a 15-minute consultation, the doctor may request for an additional payment if the consultation exceeds 15 minutes and fees differ for after office hours consultation. Please note that teleconsultation fees do not include cost of medication and delivery charges (where applicable).
Is there a redelivery charge if I miss my delivery?
What do I need to prepare prior to teleconsultation?
What if I get disconnected during the teleconsultation?
Can teleconsultation be claimed under my insurance plan?
How do I obtain my medication after the teleconsultation?
Is teleconsultation suitable for all kinds of medical conditions?
How do I obtain a Medical Certificate (MC) after the teleconsultation?
I have cancelled the teleconsultation appointment. Is there any charge?
Can I collect my medication at a Raffles Medical Group clinic nearest to me?
I did not get a call from my doctor during my scheduled appointment. What should I do?
What happens if the doctor determines that my condition is not suitable for teleconsultation?
I am a corporate patient and my corporate plan covers teleconsultation. Do I still need to provide my credit card details?