How can I book a COVID-19 test?
You can book a COVID-19 test via the Raffles Connect app which is free for download via iOS and Google Play stores.
How do I cancel my COVID-19 test(s)?
For cancellation of appointments, please cancel your appointment via the “Appointment” tab. Cancellation must be made at least 48 hours before your test appointment or you will be charged the full amount. For eligible cancellations, an administrative charge of S$2 / HK$10 / 30.000₫ applies and it will be deducted from your refunded amount. It can take up to 21 business days for the amount to be returned to the credit / debit card used to purchase the test.
When will I receive my COVID-19 test result?
COVID-19 PCR and serology tests results will be available within 24 – 36 hours of the administration of the respective test. This turnaround time includes public holidays and weekends. For COVID-19 ART tests, the results will be out within 15 to 30 minutes after the test has been administered. The results will then be sent to you via email and / or SMS.
What are the COVID-19 tests available and how much do they cost?
The types and costs of COVID-19 tests available can be viewed in the Raffles Connect app.
I am intending to travel. When must I complete my COVID-19 tests?
Travellers must complete the pre-requisite COVID-19 tests within a specific testing window before the departure flight. Note: For leisure or business travellers, please note that travellers are responsible for checking your appointment and testing window is in line with your destination country’s guidelines and requirements. Raffles Connect is not liable for any additional costs incurred should there be any rejection of test results that fall outside the testing window by airlines, embassies and relevant authorities.
What documents do I need to bring on the day of my COVID-19 test?
Please bring along your identity card or passport. Upon arrival at the clinic, you will need to flash the QR code generated on your Raffles Connect app after your appointment booking.
What are the available clinic locations for taking the COVID-19 tests?
All the available clinic locations will be reflected on the Raffles Connect app.
How do I know if my test memos will be accepted by my destination country?
All test memos provided are in accordance with existing guidelines from the Ministry of Health. Individuals may request for a sample of the test memo and check with the respective destination country’s embassy.
Can I get a refund for my COVID-19 test(s) if there are regulatory changes?
All COVID-19 tests purchased via the Raffles Connect app can be cancelled in-app via the “Appointment” tab. Cancellation must be made at least 48 hours before your scheduled appointment or you will be charged the full amount. For eligible cancellations, an administrative charge of S$2 / HK$10 / 30.000₫ applies and it will be deducted from your refunded amount. It can take up to 21 business days for the amount to be returned to the credit / debit card used to purchase the test.
I am unable to make it for my scheduled appointment. How can I reschedule the appointment?
For rescheduling of appointments, please go reschedule your appointment via the “Appointment” tab on the app.
How do I view my test results?
You can go to “Appointment” tab to locate your appointment and view the results from there.